Redesigning the Mobile App for United Bank for Africa (UBA)

“If you think good design is expensive, you should look at the cost of bad design.” — Ralf Speth

Personas I developed from my interview participants

Hypothesis

  • The Items in the hamburger menu were too much
    (15 items) and this would distract and confuse users that is if they check it in the first place.
  • The top 3 tasks done were Mobile recharge and data, account transfer and account balance check.
  • The Transaction History section is confusing and it isn’t easy to understand.

The Hamburger Menu

The Transaction History — I thought of a new feature!

Conclusion

  • Prepare and plan ahead for better research
  • Select participants of different age range.
  • Usability test of the prototype with users.

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Simeon Fadahunsi

Simeon Fadahunsi

Experience Designer | Writing to see if there are people out there thinking in the same manner.